Technical Specialist with English
MyQ HQ, Prague - Czech Republic
About MyQ
MyQ creates print and document management solutions that put your digitalized workflows within easy reach. MyQ solutions – the flagship MyQ X and innovative MyQ Roger – are multi-vendor by design, mobile friendly, and ready to work regardless of an organization’s network or fleet size.
MyQ is based in Prague, Czech Republic, and has a global network of distributors. CIO Business World rates MyQ as a “Top 100” Czech technology company.
Interested in a technical position and cooperation on international projects?
Now we seek a new professional for our 9-member team, who will provide consultation and support for enterprise projects. The role of the Technical Specialist is to deliver exceptional support of MyQ software to our existing partners.
What will be your daily activities?
- Daily communication with partners and customers (helpdesk system, email, phone)
- Technical support for MyQ Partners
- Incidents resolution and prevention of recurrence
- Communication with the Development Team
- Product implementation on the customer’s side in coordination with partner and Sales Team
- Contribute to the documentation– knowledge base and other support documents.
- MyQ X and Roger product demonstration
Who is the ideal candidate?
- Customer-oriented and willing to help.
- Technically capable and able to prioritize.
- Flexible and able to learn quickly.
- Self-sufficiency but easy-going as well
- Reliable and precise with a high level of responsibility
- Loyal and discreet
Skills we need from you:
- Professional experience in IT administration and management from a similar position (IT support specialist...)
- Advanced knowledge of IT and network infrastructure and security
- Advanced administration of MS Windows servers
- Advanced administration of workstation OS (both MS and Apple)
- Knowledge of virtualization SW
- Fluent communication in English, knowledge of another European language is a bonus.
- Good communication and presentation skills
- Knowledge of SQL and database concepts
- Basic PHP scripting
- Technical education, university or high school degree
- Previous experience with managed print solutions, print servers, and printers is a bonus.
What you can expect from us:
- Unlimited paid vacation
- 5 sick days per year
- Casual working environment with flat hierarchies and a growing, multinational team
- On site, work in modern offices, close to the metro, tram, and a shopping mall
- Contract for an unlimited period
- Adjustable tables – if you’d rather stand than sit, no problem!
- High-end laptop and two monitors on your desk and Company Mobile Tarif
- Parking available – drivers and cyclists can safely park here.
- Paid workshops, courses, time to learn – anything you need for growth.
- And many others - language courses, multisport card, home office, Italian coffee, ...
Nikol
HR Specialist
Lukáš Pristach
Chief Customer Officer