Support Specialist with English
MyQ HQ, Prague - Czech Republic
Interested in a technical position and cooperation on international projects?
MyQ makes world-class print management software designed to make the machine meet the user more than half-way, and save them precious time. We deliver intelligent document workflows, optimized printing and scanning, and give businesses complete control over their printer fleets. MyQ is seated in Prague, right next to the Harfa shopping centre at the yellow metro stop Českomoravská, in a modern high-rise office with a great view and available parking.
Now we seek a new professional to our 8 members team, who will provide consultation and support for enterprise projects. The role of the Support Specialist is to deliver exceptional support of MyQ software to our existing partners.
What will be your daily activities?
- Incidents resolution and prevention of recurrence
- Daily communication with customers (phone, email, helpdesk system)
- Preparation of technical material for Development Team according to customer’s needs
- Product implementation on customer’s side in coordination with partner and Sales Team
- Documenting – managing knowledge base and other support documents
Who is the ideal candidate?
- Customer-oriented and willing to help
- Technically capable and able to prioritize
- Flexible and able to quickly learn
- Self-sufficient but easy-going as well
- Reliable and precise with a high level of responsibility
- Loyal and discreet
Skills we need from you:
- Professional experience in IT administration and management from a similar position (IT support specialist..)
- Previous experience with managed print solutions, print servers, and printers
- Advanced knowledge of IT and network infrastructure and security
- Advanced administration of MS Windows servers, workstation OS (both MS and Apple)
- Advanced knowledge of virtualization SW
- Knowledge of SQL and database concepts
- Basic PHP scripting
- Outstanding communication and presentation skills
- Technical education, university or high school degree
- Fluent communication in English
What you get from us:
- Reliable income every month
- Contract for an unlimited period (full-time employment or freelance contract)
- Adjustable tables – if you’d rather stand than sit, no problem!
- High-end laptop and two monitors on your desk
- Parking space – drivers and cyclists can safely park here
- English and Czech language courses
- Top-quality Italian coffee – regular doses of caffeine guaranteed!
- Multisport card