OGH gains control, improves security, and becomes efficient with MyQ

Challenge 

As a specialty construction and engineering firm with a workforce that fluctuates between 1,000 and 2,500 employees depending on project demands, Orion Group Holdings faced increasing challenges managing its print environment across multiple locations. 

The IT team was spending significant time responding to helpdesk tickets related to printing issues, tracking printer consumables, and managing distributed print infrastructure.  

At the same time, the organization needed to strengthen document security, specifically for sensitive financial reports and project-related documentation that could be left unattended on shared printers. 

The company was also looking for better visibility into print-related costs and an efficient way to route, process, and digitize paper-based information. Existing printer management tools lacked the centralized control, automation, and intelligence required to support the organization’s operational goals. 

Solution 

OGH selected MyQ to centralize print management, enhance document security, and provide greater visibility into printing costs and device operations. 

The project was delivered by Kyocera Document Solutions America, a premier MyQ partner with deep expertise in print infrastructure, workflow automation, and managed print services. Through Kyocera’s close collaboration with MyQ, OGH benefited from a deployment approach that combined industry best practices with advanced print management technology. The long-standing strategic partnership between Kyocera and MyQ enabled the delivery team to leverage extensive technical knowledge, proven methodologies, and hands-on experience, helping ensure a smooth implementation and strong alignment with OGH’s business objectives. 

The implementation of MyQ X Ultimate edition introduced secure pull-printing across the organization, requiring employees to authenticate using their credentials, key fobs, ID badges, or PIN codes before documents are released. This eliminated unattended printouts while allowing users to securely retrieve documents from any authorized device. 

MyQ X also provided a centralized dashboard for managing the company’s multi-function printer fleet. Automated printer provisioning simplified deployment and maintenance, while proactive email notifications alerted administrators to printer issues and low toner levels before they disrupted operations. 

To improve financial oversight, OGH implemented rule-based printing and project accounting capabilities. Print, copy, and scan costs can now be accurately assigned to specific projects, jobs, or accounting codes, providing greater transparency and helping improve future project estimates. 

In addition, the company began leveraging MyQ X’s intelligent document workflows to automate scanning processes. Employees can securely capture, process, and route documents to predefined destinations, reducing manual handling and minimizing the risk of miscommunication. 

Results 

The impact of the deployment was immediate, with benefits starting from day one and full operational improvements expected within the first 90 days. 

The introduction of secure pull-printing is projected to reduce paper and toner waste by more than 30%, helping lower operating costs while supporting sustainability goals.  

At the same time, the organization has significantly strengthened document security by ensuring sensitive contracts, financial reports, and project documentation are only released to authorized users. 

For the IT department, centralized management has dramatically reduced administrative burden. Automated printer provisioning, proactive monitoring, and centralized device management are expected to save approximately 20 to 25 hours per month that would otherwise be spent troubleshooting issues, managing drivers, and performing manual configurations. 

Users across departments have also experienced tangible benefits. Accounting teams can automatically classify and route invoices using OCR-powered workflows, executives can securely digitize sensitive documents with minimal manual intervention, and project managers can scan documents directly into project-specific workflows that automatically extract information and route files to the correct destination. 

By bringing document security, print management, cost control, and workflow automation into a single platform, Orion Group Holdings has transformed printing from an operational challenge into a controlled and efficient business process. 

The project’s success highlights the value of combining innovative technology with experienced professional services. By bringing together MyQ’s advanced print management platform and Kyocera’s implementation expertise, OGH was able to accelerate adoption, achieve early operational improvements, and establish a foundation for long-term optimization. The partnership delivered more than technology alone. It provided the people, processes, and insight needed to turn strategic objectives into measurable business outcomes.