Book remote support sessions in seconds
05/05/2026
Scheduling remote support should not require long email threads or manual back and forth. When a case needs attention, partners need a clear way to book the right support session quickly and move toward resolution.
With the MyQ AI Agent, partners whose projects include Premium Plus Software Assurance can now schedule remote desktop support sessions instantly through a conversation. The AI Agent identifies the relevant support case, shows available time slots, and confirms the session immediately.
Eliminating scheduling friction helps partners act faster, especially when dealing with critical cases or time-sensitive customer environments. This brings partners several other advantages.
Faster access to support
Critical issues can be scheduled without delays caused by manual coordination. Partners get a clear path from case creation to live support, helping reduce downtime and keep projects moving.
Less operational overhead
There is no need to exchange emails to find a suitable time. The AI Agent provides available slots directly, allowing teams to spend less time coordinating and more time solving the issue.
A better customer experience
When partners receive support faster, customers benefit too. Faster scheduling can support smoother deployments, quicker troubleshooting, and more reliable project delivery.
This new capability is part of MyQ Premium Plus Software Assurance. To find out more, contact your MyQ representative or visit MyQ Community Portal.
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