MyQ introduces AI-powered support agent for Partners
17/10/2025
A new era of intelligent, always-available Partner support is arriving with the launch of the MyQ Support AI Agent: 24/7 partner support, anywhere, anytime.
At MyQ, we’ve always believed that strong partnerships are built on trust, responsiveness, and innovation. That’s why we are proud to introduce the MyQ Support AI Agent, that will be soon available to all Partners in the Partner Portal.
Powered by Salesforce Agentforce technology, this intelligent assistant represents the next step in our commitment to providing seamless, proactive support.
What the AI Agent delivers
The MyQ Support AI Agent is designed to make daily operations smoother for our partners by offering:
- 24/7 availability: instant assistance regardless of time zones or working hours.
- Process efficiency: automation of routine tasks, saving valuable time.
- Smart case creation: guided ticket setup for more accurate and faster resolution.
- Project insights: access to project data, software assurance expiration, and upgrade options.
- Knowledge at your fingertips: immediate access to documentation and resources within the Partner Portal.
Real scenarios in action
There are some specific situations when dealing with support that can be quite frustrating and time-consuming but cannot be avoided. For example, imaging those 3 scenarios when you need to:
- Quickly find specific product information in the documentation.
- Identify which projects have expired software assurance.
- Create a ticket on behalf of a client.
To get through them you need sometimes to run searches across different systems or wait for business hours to contact someone to help you pass through a step. It’s just not effective. However, the AI Agent provides answers and guides you through the process in real time, any time of the day. Making support not just faster, but smarter.
Here are some examples of real case scenarios where the AI Agent helped our Partners during the test phase of the new tool.
The Partner quickly identified projects with expiring software assurance and accessed all project details within seconds.
No more searching the Community Portal. Just ask the Agent, and it’ll find the right document instantly.
In a hurry to create a ticket? The AI Agent does it for you in seconds; simply provide the basics, and it’ll handle the rest.
What’s next
MyQ Support AI Agent is backed up by SalesForce and, therefore, the roll out will be gradual to ensure a smooth integration with Partners workflows.
However, we are happy to inform that the first phase of tests is over, and the tool is ready to be used. In fact, it’s already active for selected Partners in the Czech Republic, and the goal is to have the AI Agent available for all Partners worldwide by December 2025.
If you are interested in knowing more about the tool and how it works, visit the product documentation section in the Partner Portal (login required) or contact your MyQ Sales Representative for more information.
Not a MyQ Partner yet?
Now’s the perfect time to join our global network of trusted print management experts. As a MyQ Partner, you’ll gain access to exclusive resources, including 24/7 AI Agent support, marketing and sales materials, certified training, and a portfolio of award-winning solutions trusted by organizations worldwide.
Reach out to our sales team today and discover how partnering with MyQ can help you grow your business and deliver more value to your customers.