Support Specialist with English

About MyQ

MyQ creates print and document management solutions that put users’ digitalized workflows within easy reach. MyQ solutions – the flagship MyQ X and innovative MyQ Roger – are multi-vendor by design, mobile friendly, and ready to work regardless of an organization’s network or fleet size.  

MyQ is based in Prague, Czech Republic, and has a global network of distributors.   

 

Interested in a technical position and cooperation on international projects?

MyQ makes world-class print management software designed to make the machine meet the user more than half-way, and save them precious time. We deliver intelligent document workflows, optimized printing and scanning, and give businesses complete control over their printer fleets.  MyQ is seated in Prague, right next to the Harfa shopping centre at the yellow metro stop Českomoravská, in a modern high-rise office with a great view and available parking.

Now we seek a new professional to our 6 members team, who will provide consultation and support for enterprise projects. The role of the Support Specialist is to deliver exceptional support of MyQ software to our existing partners. 

 

What will be your daily activities?

• Incidents resolution and prevention of recurrence
• Daily communication with customers (phone, email, helpdesk system)
• Preparation of technical material for Development Team according to customer’s needs
• Product implementation on customer’s side in coordination with partner and Sales Team
• Documenting – managing knowledge base and other support documents  

 Who is the ideal candidate?

• Customer-oriented and willing to help
• Technically capable and able to prioritize
• Flexible and able to quickly learn
• Self-sufficient but easy-going as well
• Reliable and precise with a high level of responsibility
• Loyal and discreet  

Skills we need from you:

• Professional experience in IT administration and management from a similar position (IT support specialist..)
• Advanced knowledge of IT and network infrastructure and security
• Advanced administration of MS Windows servers, workstation OS (both MS and Apple)
• Advanced knowledge of virtualization SW
• Knowledge of SQL and database concepts
• Basic PHP scripting
• Outstanding communication and presentation skills
• Technical education, university or high school degree
• Fluent communication in English   
• Previous experience with managed print solutions, print servers, and printers is a bonus

What you can expect from us:

• Unlimited paid vacation
• 5 sick days per year
• Multisport card 
• Meal allowances
• Refreshment at the workplace
• Multicultural team
• On site
• Contract for an unlimited period 
• Adjustable tables – if you’d rather stand than sit, no problem! 
• High-end laptop and two monitors on your desk 
• Parking space – drivers and cyclists can safely park here 
• Paid workshops, courses, time to learn – anything you need for growth 
• English and Czech language courses 

Would you like to join us?