Addiko Bank
saves time and money

0% Decrease in IT Service Desk requirements

Challenge

Addiko Bank in Slovenia, a member of the Austrian Addiko Bank Group, with 18 branches, provides clients with first-rate, simple, fast and secure financial services. It processes hundreds of different documents every day and must ensure their trouble-free scanning and printing. To do this, its employees were using about 100 multifunction printers that had been in operation for more than 8 years, with a third of these being non-functional. The printers required constant maintenance, were outdated, faulty, and slow.

Solution

The Bank opted for the MyQ X Enterprise solution, which made the printing and scanning processes more efficient. Automatic monitoring and status reporting of all operating printers has been introduced and uses an early warning system for toner replacements. The Easy Scan, one-button scanning function has become one of the most used system functions at the bank. It provides automated scanning profiles and procedures, from basic scanning processes to advanced workflows with the option of associated metadata.

Benefits

After the installation of the MyQ X Enterprise system, the bank saw a 95% decrease in service requests and error messages for its multifunction printers. The Bank was able to reduce its number of printers by 40%, and the introduction of the system resulted in cost savings of 30%. The MyQ X Enterprise bank system also enables regular monitoring and reporting on the status and use of all multifunctional printing devices. It also streamlined the processes of regular maintenance, repairs and timely toner replacement. At the same time, MyQ X Enterprise fully complies with demanding standards for banking information security systems.

 

“Despite the significantly reduced fleet of printers and a lower workload for the IT department, employee satisfaction with the new printing environment increased. The savings are visible at every step."

- Jure Vehovec, IT Director at Addiko Bank Slovenia. 

Key Points

  • MyQ X provides flexible and simple print management and user control
  • Costs dropped by 30%
  • 40% fewer printers
  • Just in Time – interactive monitoring of device statuses and toner delivery
  • Help Desk requirements dropped by more than 95% 

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