Pre-sales/Customer Support Consultant

Service & Support
Italy

The role of Pre-sales/Customer Support Consultant is to provide exceptional support of MyQ software to our existing partners in Italy.

The ideal candidate for this position has experience with copier/printer devices, including experience with printing solution software installation/support and a mix of excellent communication and presentation skills. Pre-sales/Customer Support Consultant will be well positioned to become a trusted advisor capable of building solid, long-term relationships with customers across Italy.

Our team is located in Prague, Czechia. The successful candidate for this position will be based in Italy to support our partners locally and will team up with our Prague-based Regional Account Manager.

Responsibilities

  • Help Regional Account Manager reaching out to potential partners they are contacting by phone and cannot meet personally during the first stage
  • Support our existing partners with trainings, partners and customer visits, and solve technical issues when needed
  • Support new partners with helpdesk in Italian, be available in the territory, and help them solve technical issues on site
  • Travel with Regional Account Manager on business trips, meet potential partners, do technical presentations, and make demos on the spot if possible or schedule them after meetings
  • Be responsible for certification trainings in Italy as well as in Prague

Qualifications

  • Previous experience with managed print solutions, print servers, and printers
  • Outstanding communication and presentation skills
  • Technical education, university or high school degree
  • Professional experience in IT administration and management
  • Advanced knowledge of IT and network infrastructure
  • Advanced administration of MS Windows servers
  • Advanced knowledge of virtualization SW
  • Knowledge of SQL and database concepts
  • Fluent communication in English and Italian

Benefits

  • Great opportunity for a completely new role! Ideal for those who like to create the very first footprint
  • Come meet our software and see why printing is NOT dead or dying
  • Casual working environment with flat hierarchies and a growing, multinational team
  • Our founders are developers – the management team understands you
  • Home office and remote-based work

Would you like to join us?

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Would you please send us your CV via email to careers@myq-solution.com